Returns & Exchanges Policy

We want you to feel confident about every purchase made through aislelook.com. If something isn’t quite right, eligible items may be returned or exchanged in accordance with the guidelines below. Please review the full policy carefully before submitting a request.

Eligibility for Returns and Exchanges
Items must be unworn, unused, and in original condition with all tags and protective elements attached. Products should be returned in their original packaging where possible. Merchandise that shows signs of wear, alteration, washing, or damage will not qualify. Certain product categories may be marked as final sale and are not eligible for return or exchange.

Proof of Purchase
All return and exchange requests must be associated with a valid order placed through aislelook.com. Orders purchased through third-party retailers or marketplaces must be handled directly with the original seller and cannot be processed through aislelook.com.

How to Start a Return or Exchange
To initiate a return or exchange, customers must submit a request through the official support portal at aislelook.com. Once your request is reviewed and approved, you will receive step-by-step instructions on how to proceed. Items sent back without prior authorization may not be accepted.

Condition Requirements
Returned merchandise is inspected upon arrival. To be approved, items must meet all condition standards described in this policy. We reserve the right to refuse returns that do not comply with these requirements or that appear to have been used beyond normal try-on.

Exchanges
Eligible items may be exchanged for another size, color, or variant when available. Exchanges are subject to stock availability at the time processing occurs. If the requested replacement is unavailable, an alternate resolution may be offered through aislelook.com.

Non-Returnable Items
The following categories are generally not eligible for return or exchange: final sale merchandise, customized or made-to-order items, gift cards, and select personal-use products. Any item designated as non-returnable at the time of purchase will remain non-returnable.

Refund Method
Approved returns are refunded to the original form of payment used at checkout on aislelook.com. Refunds are issued only after inspection confirms eligibility. Original shipping or handling charges, where applicable, are not refundable unless the return is due to a verified fulfillment error.

Damaged or Incorrect Items
If you receive an item that is damaged, defective, or not what you ordered, submit a request through aislelook.com with supporting details and images of the issue. Verified cases will be resolved with a replacement, exchange, or refund at our discretion.

Multiple Returns and Policy Abuse
We monitor return activity to ensure fair use of our policy. aislelook.com reserves the right to limit or decline returns or exchanges if a pattern of excessive or abusive behavior is detected.

Policy Updates
This Returns & Exchanges Policy may be updated periodically. The most current version will always be posted on aislelook.com and will apply to orders placed after the updated version is published.

If you have questions about eligibility or process, please use the support resources available at aislelook.com before sending any items back.