Frequently Asked Questions (FAQ) – Shopping at aislelook.com
This FAQ guide answers the most common questions about shopping on aislelook.com, including product details, ordering, delivery, returns, and customer support. Our goal is to make your experience smooth, transparent, and reliable when purchasing special-occasion fashion online.
About Our Store
What makes aislelook.com different from other fashion retailers?
aislelook.com focuses on elevated occasionwear designed for memorable events. Our selection emphasizes refined design, premium materials, and distinctive detailing. Rather than offering a large volume of everyday clothing, we concentrate on statement pieces appropriate for weddings, formal gatherings, and celebrations.
Who typically shops at aislelook.com?
Our customers are usually preparing for milestone events—such as weddings, engagement parties, formal dinners, red-carpet-style events, and seasonal celebrations—and want garments that stand out in photographs and in person.
Are your items authentic and first-quality?
Yes. All products sold on aislelook.com are first-quality items sourced through authorized channels. We do not sell replicas or second-grade merchandise.
Product Details
How should I read the product descriptions?
Each product page includes fabric information, construction notes, and fit guidance. Pay attention to keywords such as “structured,” “tailored,” “relaxed,” or “stretch,” as these indicate how the garment will sit on the body. Length descriptions and model height references can also help estimate fit.
Do your dresses include built-in support or lining?
Many formal garments include lining, built-in structure, or support features, but this varies by style. Check the product description section for details about lining, boning, padding, or layered fabrics.
Are measurements listed for each size?
Yes. A size chart is available to help you compare your body measurements with the garment sizing. For fitted occasionwear, measurement-based selection is more accurate than choosing by your usual label size alone.
Do you restock sold-out styles?
Some styles may be restocked, but many occasion pieces are produced in limited runs. If a size is sold out, you can contact support to check whether a restock is expected.
Ordering Process
Is it necessary to create an account to place an order?
No, guest checkout is usually available. However, creating an account allows you to review order history, track shipments, and save your details for faster future purchases.
Will I receive confirmation after ordering?
Yes. After checkout, you will receive an order confirmation email summarizing your purchase. A separate email with tracking information will be sent once the order ships.
What if I entered incorrect shipping information?
Contact customer support immediately. Address corrections are sometimes possible before shipment, but cannot be guaranteed once fulfillment is complete.
Are prices shown inclusive of taxes and duties?
Pricing visibility depends on your region. Checkout will display any applicable taxes or estimated duties before payment is finalized.
Shipping & Delivery
How far in advance should I order for an event?
For occasionwear, ordering early is strongly recommended. Plan for processing time, shipping transit, and potential tailoring. Ordering several weeks before your event date reduces risk.
Do you ship internationally?
We support international shipping to many destinations. Available shipping methods and costs are calculated at checkout based on your location.
What happens if my package is delayed?
Transit delays can occur due to carriers or customs processing. Use your tracking number first, then contact support if the package appears stalled beyond the estimated window.
What if my package is marked delivered but not received?
Check with household members, building management, and nearby delivery areas first. If still missing, contact the carrier and then notify our support team with your order number.
Returns & Fit Issues
What if the item doesn’t fit as expected?
If your item is eligible under our return policy and remains unworn with original tags, you may request a return within the stated return window. Review the return terms on aislelook.com before sending items back.
Can I return an item after wearing it to an event?
No. Worn items are not eligible for return. Occasionwear must be returned in original, unworn condition.
Who pays for return shipping?
Return shipping responsibility depends on the stated return policy and your location. The policy page outlines when return labels are provided and when customers arrange shipping.
Care & Garment Handling
How should I care for formal garments?
Most occasion dresses require gentle handling and professional cleaning. Always follow the care label inside the garment. Avoid machine washing unless explicitly permitted.
How should I store my dress before the event?
Hang structured garments on a supportive hanger and keep them in a breathable garment bag. Store in a cool, dry place away from sunlight and moisture.
Customer Support
How do I get help quickly?
Use the contact details listed on aislelook.com and include your order number, product name, and question. Clear details allow faster and more accurate support responses.
Can you recommend styles based on my event?
Yes. Provide your event type, dress code, preferred silhouette, size range, and timeline. Support can suggest appropriate options currently available.
For full policy details and the latest updates, always refer directly to aislelook.com.